Refund policy

Refund Policy:

Thank you so much for supporting my work. Every piece is created and selected  with care and your happiness with your artwork truly matters to me. Please read the details below before making a purchase.

Prints:

All fine art and canvas prints are made to order especially for you. Due to this, prints cannot be refunded if you change your mind. That said, I proudly offer a 100% satisfaction guarantee on print quality.

If your print arrives damaged, faulty or incorrect, please contact me within 48 hours of delivery, including clear photographs of the issue. I will arrange either a replacement or a refund.

I’m happy to help you feel confident before you purchase. I can provide advice on sizing and placement of your artwork, framing guidance and recommendations.

I am also happy to answer any questions you may have about my artwork.

Simply email me with your enquiry and I’ll respond within 24 hours.

Email: josandfordart@gmail.com

Original Artwork:

When purchasing an original painting, I want you to feel completely sure it’s right for you and your home. For this reason I offer a 30 day return window on original artwork.

You have 30 days from the date of delivery to request a return.

Please note:

-          The buyer is responsible for the return shipping costs.

-          The artwork must be fully insured and tracked during return transit.

-          The piece must be returned in its original condition and packaging.

To request a return, please contact me directly and I will guide you through the process.

Refunds:

Once your return is received and approved, your refund will be processed to your original payment method.

Please allow time for your bank or credit card company to complete the transaction as processing times can vary.

Your happiness with your artwork is genuinely my number 1 priority. If there is ever an issue with your artwork, I will personally ensure it is resolved quickly and with care.

With Gratitude,

Jo xxx